A New Wireless Mesh Telephony Solution
After about a year of working with Trixbox and Locustworld I found that solution for Wide Area Networks needs a bit of twik. Now Trixbox is a good solution and if you are evaluating or about to deploy it you should know a few things, such as:
Trixbox provide multi-media contact centre solutions. They developed PBX and integrate with SugarCRM systems as well as introduce and expand new solutions and processes. Trixbox multi-media voice & data solutions include:
· Automatic Call Distribution (ACD).
· Predictive, Progressive & Preview Dialers.
· Interactive Voice Response (IVR).
· Speech / Voice Recognition.
· Call / Voice Recording & Quality Monitoring.
· Email Management, Web Self-Service & Knowledge-base solutions.
· Web Chat, Web Collaboration & Web Call-Back.
· Customer Relationship Management (CRM).
· Workforce Management / Optimization.
Increasingly, organizations are employing advanced communications mechanisms to streamline the customer interaction process. While this can lead to efficiency improvements, it may not always lead to a better customer service experience - unless it is introduced by the right team of technology specialists. This is where Trixbox, which is dedicated to helping companies improve the way they interact with their customers, marks itself out from many of its competitors.
However, Asterisk developments are not only PBX replacements they can also be VoIP application providers. When marrying up with Wireless Mesh Technology and Asterisk can provide a truly new telephony system. Wireless Mesh has demonstrated that using Trixbox as extension of existing network can work or a wide area network. But there are concerns that configuration and changes of how CRM are deploy and billing systems are added make Trixbox not the right solution for Wide Area Networks or Metropolitan Area Networks. What is need is an Asterisk Solution that focuses on providing Telephony on that scale.
The solution is to bring an Asterisk type solution with elements of Wide area deployment and integration of wireless mesh technologies. Well that why I coming up with a solution that is similar to PBX-in-a-Flash which is based on Concordiax ISO. Now PBX-in-a-Flash is great solution with a focus on DIY and has a similar mandate to Trixbox and beyond; however, with the Concordiax engine it running on the latest installation of Asterisk with out the sugarCRM package. Moskaluk solution will be to use the Asterisk system with scripting of NerdVittles but with an A2Billing component that will integrate with Wireless Mesh.
Hopefully I should have a distro ready for testing in the next few weeks. Stay tuned a Solution for Wireless Mesh Telephony for the provider is about to be come reality.
Trixbox provide multi-media contact centre solutions. They developed PBX and integrate with SugarCRM systems as well as introduce and expand new solutions and processes. Trixbox multi-media voice & data solutions include:
· Automatic Call Distribution (ACD).
· Predictive, Progressive & Preview Dialers.
· Interactive Voice Response (IVR).
· Speech / Voice Recognition.
· Call / Voice Recording & Quality Monitoring.
· Email Management, Web Self-Service & Knowledge-base solutions.
· Web Chat, Web Collaboration & Web Call-Back.
· Customer Relationship Management (CRM).
· Workforce Management / Optimization.
Increasingly, organizations are employing advanced communications mechanisms to streamline the customer interaction process. While this can lead to efficiency improvements, it may not always lead to a better customer service experience - unless it is introduced by the right team of technology specialists. This is where Trixbox, which is dedicated to helping companies improve the way they interact with their customers, marks itself out from many of its competitors.
However, Asterisk developments are not only PBX replacements they can also be VoIP application providers. When marrying up with Wireless Mesh Technology and Asterisk can provide a truly new telephony system. Wireless Mesh has demonstrated that using Trixbox as extension of existing network can work or a wide area network. But there are concerns that configuration and changes of how CRM are deploy and billing systems are added make Trixbox not the right solution for Wide Area Networks or Metropolitan Area Networks. What is need is an Asterisk Solution that focuses on providing Telephony on that scale.
The solution is to bring an Asterisk type solution with elements of Wide area deployment and integration of wireless mesh technologies. Well that why I coming up with a solution that is similar to PBX-in-a-Flash which is based on Concordiax ISO. Now PBX-in-a-Flash is great solution with a focus on DIY and has a similar mandate to Trixbox and beyond; however, with the Concordiax engine it running on the latest installation of Asterisk with out the sugarCRM package. Moskaluk solution will be to use the Asterisk system with scripting of NerdVittles but with an A2Billing component that will integrate with Wireless Mesh.
Hopefully I should have a distro ready for testing in the next few weeks. Stay tuned a Solution for Wireless Mesh Telephony for the provider is about to be come reality.
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